Cannot get to recordings

[Wegentryjr1]

None of my recording show up. I’ll get a notice that there are new recordings, but nothing shows up..can’t even get to old recordings now. All I’ve done so far is to restart the base..no joy.

[dcfox1]

Are you talking about cloud or local recordings? If cloud do you have a current subscription if your trial may have run out. 

[Wegentryjr1]

Local recordings.

[Wegentryjr1]

Now that little line isn’t going across the top, but it shows I have no videos.

[dcfox1]

Have you removed and reinstalled the app, Your past post say you have IOS. I Just tried it and it worked. 

[Wegentryjr1]

I have now removed and re-added the app and that was no help.

[Wegentryjr1 · Accepted solution]

It ended up being that the port changed somehow. I just made sure to open that port on my router. Thanks for the help!

[jguerdat]

You may want to set the DHCP server in your router to always assign the same IP address to your hub. That way reboots of the hub and/or router will always assign the same address and nothing changes for the port forwarding.