Cannot access local storage video on phone network

[Jiten]

Has anyone experienced issue accessing locally stored video using phone network?
I can access it on WiFi without issue. However when away from home, I am not on WiFi and the app keep giving error - video not available. Please check your connection. When do the dam thing on WiFi, it comes.

[jguerdat]

Local recordings require use of port forwarding or a VPN, as noted when you check the local recordings settings. Do you have either configured? There's an issue using the VPN connection with the Android app so you may have to resort to port forwarding. I'd suggest configuring the router's DHCP settings so the hub always gets the same IP address so the forwarding doesn't have to change with reboots.