We've had our cameras for over a year and our Base Station went offline a month ago. We're about to tear our hair out with Arlo support trying to get it fixed. They've sent us a new base station, no luck with that. We've tried resetting, changing out the batteries, taking it to the neighbor's house, everything Arlo support has told us to do. Now they call daily and have us doing the same things over and over again. It's almost like they want us to get so frustrated that we'll just let them off the hook and say we'll go with a different company. We need our cameras so we are looking at different companies but we're not ready to let them off the hook just yet. I want to see what solution Arlo will come up with, if any.
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It would help to know what base station you have as well as all details. What are the LED(s) on the base showing? What are you seeing? Exactly what have you tried? Any error messages? Have you tried both the app and a web browser to claim the base?
First, see this:
WHen first turning on the base, the LED will display what you describe (blue then blinking amber). It takes ~ 2 minutes to fully boot up at which time the LED should turn solid blue if there's a connection to the servers. The lack of a blue LED after 2 minutes will indicate a connection problem. Have you tried a different Ethernet cable? Is your neighbor's ISP also Google?