Can't view videos in library

[mdturtle]

I do not have a arlo subscription as the videos are saved to the SmartHub VMB4540 on a USB. Thus i can not get any customer support. I've had the cameras for years and it was working fine until a month ago i could no longer view videos. The cameras still alert me to motion and i can watch videos live on the app but there is noting to view in the library.  There is a message stating "There was an error obtaining your library. Arlo team is working on this issue"

I tried resetting everything but nothing is working.

[ShayneS]

Have you made any changes to your Network or VPN? You can find more info here: https://kb.arlo.com/000062997/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...

[mdturtle]

No, I have not made any changes to my network or VPN. 

Nothing seems to work. I am trying a new USB today but I don't think that is the problem. 

I still can't view any videos/no videos showing in the library on the app. I am very frustrated with Arlo. 

[mdturtle]

I uninstalled the app then reinstalled and now the videos are showing in the library.

Thank you

[ShayneS]

@mdturtle Thanks for the update.