Can't access Base Station local recordings

[JayeA]

On 13th November, my base station stopped displaying local recordings via the Hub. No changes were made by me around that time. I have restarted and resync'ed the base station, reseated the camera batteries, uninstalled and reinstalled the app - all with no success. I can see the local recordings on my PC on the USB, but they will not display on the app, is just says "No recordings". I have one camera still on subscription, but that pre-dates the 13th of November, and the other 3 are not on a subscription and had been working fine for months without a subscription prior to November 13th. I can view the cameras in Devices in the app, and I get the screen shot of the last movement in the app, it is just the local recordings that won't display. Any further suggestions of what to do?

[AngusMcNitt]

I'm having the same issue on my phone. I know people said that 3.5 was buggy, but Arlo said they fixed the storage issue in 3.5.1. I'm on 3.5.8 and no longer have the option to select local storage. Removed and reinstalled, restarted the phone, all of it. I can get it to work on an old iPad running the iOS app, so I know this is an issue with the android app.

[jguerdat]

I just tried using the Android app to view local recordings on my VMB5000 on 2 different devices, both of which worked fine. What phone and OS version?

[AngusMcNitt]

Galaxy S10

Android 11

Kernel 4.14.190

[JayeA]

I have an iPhone 13 running iOS 14.8.1

[jguerdat]

I don't see a reboot of the phone being noted so try that. Any chance a filter is set when trying to view local recordings? Have you tried a different USB drive?

[JayeA]

Well I've resolved it - by enabling Port forwarding. This makes no sense as the phone and base station are definitely on the same network, it worked previously without port forwarding, and port forwarding should only be required to access recordings from another network such as when I'm out on 4G. But it's working again so I'm happy. Thanks to all who replied 😀

[jguerdat]

Glad you got it working. However, the need to use port forwarding leads me to think you have a VPN in use. That would put you outside your home network which requires port forwarding or a VPN into YOUR network.

[StephenB]

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@jguerdat wrote:

However, the need to use port forwarding leads me to think you have a VPN in use. That would put you outside your home network which requires port forwarding or a VPN into YOUR network.

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Another scenario is inadvertently double-routing - which can also put the base station outside your home wifi network.

@JayeA:  If you give us some more details on how your base and home network are set up, we might be able to help figure this out.