Arlo|Smart Home Security|Wireless HD Security Cameras

Camera Recording 5 Minute Recording and Eventually Stops Recording

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Luminary
Luminary

Hi,

 

Since the weekend, one of my cameras has been acting up. It’s recording 2-5 minute recordings, despite the motion only being under a minute. Eventually stops recording entirely. My motion and recording is set to auto. I noticed it is detecting motion as the orange motion lights up but I don’t get any notifications or recording. I reset and reboot and it went slightly better, but issue comes back. Did everything I can to troubleshoot and issue is still returning.

 

Any help would be appreciated, thank you.

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Community Manager
Community Manager

Kaynadian,

 

Given the troubleshooting steps you've already taken, I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

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Luminary
Luminary

@JamesC 

 

Can I request for an update for my case? I've been waiting to hear from an Arlo agent, they said someone will get back to me within 24-48 hours, but I received no calls or emails and it's been almost a week.

 

My Arlo Case: 41874422

 

Thank you.

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Community Manager
Community Manager

Kaynadian,

 

I've requested a status update on your open support ticket. An agent should be reaching out to you with an update soon.

 

JamesC

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Luminary
Luminary

Thank you @JamesC !

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Star
Star
I’ve just noticed this is happening on my cameras intermittently as well.
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Luminary
Luminary

@ravenlp 

 

Sorry for the late reply, I recommend contacting Arlo about it! I'm waiting for my case to be looked into.

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Luminary
Luminary

@JamesC 

 

Can I request for another update for my case? After your last request, someone got in touch with me for more info, and I provided it right away. But since then it's been 2 weeks and no response. I tried to contact that Agent but no reply.

 

My Arlo Case: 41874422

 

Thank you.

Highlighted
Luminary
Luminary

@JamesC 

 

Can I request for another update for my case? After your last request, someone got in touch with me for more info, and I provided it right away. But since then it's been almost 3 weeks and no response. I tried to contact that Agent but no reply.

 

My Arlo Case: 41874422

 

Thank you.

Highlighted
Community Manager
Community Manager

Kaynadian,

 

I've reached out to support and requested an update to your open support ticket. An agent should be reaching out to you as soon as possible.

 

JamesC

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Luminary
Luminary

@JamesC  thank you!

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Luminary
Luminary

Hi @JamesC 

 

So sorry to ask, can I get another status update please? Agent called once, and I missed their call. Try to reach them via email and phone but no luck again! I emailed them back via link and no reply. Can I get another agent to look at my case?!

Discussion stats
  • 11 Replies
  • 198 Views
  • 2 Likes
  • 3 In Conversation