Base station offline

[JB1069]

Today my base station went off line, so it says in the app.  I have done everything and all the lights are on. 

I cannot live view.  The cameras are working. I am getting notifications and I can view the save video, even though the app says I'm offline. 

I Uninstalled the app, and when I ass it back I get a notification I cannot add anything I have exceeded the number of cameras. I have 5 and ha e always had 5 lol

What the heck 

[StephenB]

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@JB1069 wrote:

Today my base station went off line, so it says in the app.  I have done everything and all the lights are on. 

I cannot live view.  The cameras are working. I am getting notifications and I can view the save video, even though the app says I'm offline. 

I Uninstalled the app, and when I add it back I get a notification I cannot add anything I have exceeded the number of cameras. I have 5 and have always had 5 lol

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Did you try removing the cameras and base from the account, and then add them back?  If you want to try this, I suggest resetting the base.

• https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

[jguerdat]

Based on several other posts here, it appears that something went wrong accessing the Arlo servers yesterday. Are they working today?

[ShayneS]

This issue should be resolved.

Thanks