Base station offline

[Bobbych]

Until this morning my system has worked fine. Doorbell works and I have 3 cameras connected to the base station. this morning the base station is showing offline and flashing orange

i have twice removed power, waited and plugged back in. Both times it goes blue on the indicator for around 60 seconds the. Flashes orange. 

what has gone wrong with this 

[BMillard]

My base station has been offline for the past 2 hrs.  I have checked with someone else i know and their base station is off also.

Would be nice if Arlo told customers what was going on.

[BMillard]

FYI - My base station has just gone back online.

[cyberjunkyfreak]

Something is going on, kept getting database errors when attempting to login on iPhone, and now I’m logged in and all my configuration is missing, not happy right now.

[Bobbych · Accepted solution]

Mine also went back online just after posting this 

[jguerdat]

Check https://status.arlo.com/ where it shows an issue in Europe.

[Joymorr]

My base station has been offline also since 5/6 3:06 am PDT. Has anyone else having this problem come back on line WITHOUT having to do a factory reset? All 3 lights are green on my base station.  I hope this isn't a tactic to get us to upgrade. That happened with the Pro3 camera I had because they could never figure what was "all of a sudden" wrong. That was right around the time they came out with the Floodlight Pro 3.

[jguerdat]

All LEDs being green means the base isn't actually offline. Have you tried using both the app as well as the web client (my.arlo.com) to test?