Arlo pro3 will go hours and days not picking up motion

[Laxdad1548]

My Arlo pro 3 is 2 hours from me. It works intermittently and will go hours and days not picking up motion. I’ve done a complete factory reset and turned up all my settings. It’s a safety issue as my dad has dementia. What can I do with this device to get it to work? I’m at the end of my rope with this issue! Any help would be appreciated!!

[StephenB]

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@Laxdad1548 wrote:
My Arlo pro 3 is 2 hours from me. It works intermittently and will go hours and days not picking up motion. I’ve done a complete factory reset and turned up all my settings. It’s a safety issue as my dad has dementia. 

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Are you using this indoors or outdoors?  If indoors, you could consider replacing it with the essential inside camera (or adding one).  It requires power, but adds pixel-based motion detection to the PIR sensors.

FWIW, it's difficult to troubleshoot lack of recordings when you aren't on site.  Are you seeing battery issues or camera off-line indications? 

Also, do you have direct access to local storage set up?  Using that in addition to cloud recording might be part of the solution.