Arlo pro 3

[KingShark]

I was having issues with a camera and was chatting with "Macky" on tech support. They had me remove the device (a pro 3 camera) from my list then resync it. Then Macky bailed abruptly. I was able to re-add the device to my device list and it appears for me but it is not showing up on my spouse's device list. What is the next step?

[StephenB]

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@KingShark wrote:
I was able to re-add the device to my device list and it appears for me but it is not showing up on my spouse's device list. What is the next step?

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Check if the camera is still in the "granted access" list.