Arlo app notification badge won’t clear

[dazednconfuzd]

My wife’s iPhone 16 Pro won’t clear the Arlo app badge notification number. I’ve turned badges off, then rebooted the phone, then turned badges back on several times and it still won’t clear. It’s stuck at 2. I’ve also swiped down from the top of the screen and cleared all the notifications that way also and it won’t clear…🤔

[BrookeN]

Have your wife log out and log back into the app, if that does not resolve it uninstall and reinstall the app. 

[dazednconfuzd]

The badge notifications went away for some reason so all is well thank you.

[audiobrad]

I've read previous reports of fixes but my iphone badges won't reset. The badge count in the library for the base also won't reset. I have deleted all videos. I even removed the USB drive from the base and reformatted it. I've reinstalled the app and restarted everything--they simply will not clear.

To make matters worse, I've wasted hours in support chats and a phone call with no resolution. There seems to be difficulty understanding this very simple problem. I've had 3 cases started but no resolution. I've been sent links on "how to view videos" and other irrelevant stuff, but cannot reply to these emails. I'm irritated by the bug, but appalled by the terrible support.

[BrookeN]

Did you delete the app off fully or just uninstall it? If you just uninstalled it, can you please go into the App Library and delete it from there. After it is deleted restart the iPhone and then add it back from the App Store. 

[audiobrad]

yes, yes, and yes.

[BrookeN]

@audiobrad I responded on this post. Can you do the steps I outlined here please.

[audiobrad]

Did you not read what I wrote above? Here it is again:

"I have deleted all videos. I even removed the USB drive from the base and reformatted it. I've reinstalled the app and restarted everything--they simply will not clear."

You then asked if I deleted (not just removed) app, redownloaded it, and restarted my phone. I replied "yes, yes, and yes".

I've been through all this with support and done all this basic stuff a dozen times. 

[BrookeN]

I will let the development team know you are seeing this behavior. I will update you as soon as possible. 

[audiobrad]

Thank you.

[audiobrad]

Thank you, Brooke, for responding to my posts. I'm upset, and I know it's not your fault. I think it's interesting that you are so responsive here in the community, but the actual support page response is so poor. I don't get it, but appreciate anything you can do, and any advice you may have about how to better access support. I was only able to contact anyone via chat, and had to fight my way through the bot each time to get to a human. And then those dialogues were long and unproductive. They started cases and nothing happened. And those cases don't even show in the support requests section in the app despite having email confirmations (with case numbers) of their existence. I can't imagine where I'd be if I was having a more critical issue.