Arlo Warranty service

[Kannan85]

Guys any of you had this issue before ,
I have bought new and sealed from eBay and one of the camera thread came off and I contacted customer service to replace this , but got shocking response from them saying that I didn’t buy it from authorised sellers . Then how come the guy bought this Arlo from .

Worst service and I won’t leave it as usual. How come they can say that the product doesn’t have warranty with out looking at the serial number . Since I am bought it from third party doesn’t mean that he hasn’t bought it from authorised dealer . I am sure this product comes from your factory , even if you don’t accept warranty from third party then why Arlo selling the product to third party seller . Other wise how come the arlo product in third party seller . So definitely it must be coming from one of their traders . My one bought brand new and sealed from third party. I have opened the seal and I am the first person to register the product . So there should be a warranty.
I am trying to spread across all other blogs as well .
Please let me know if you guys come across this situation .
Thanks for looking

[jguerdat]

No, there is no warranty since this is spelled out that ONLY authorized vendors supply that. Why would you ever think that someone on eBay would likely be approved? I could set myself up and sell who knows what condition cameras and would not be able to provide warranty. 

https://www.arlo.com/en-us/about/warranty/

Your option is to try to work with the vendor and eBay to get a replacement or refund.