Arlo Pro3 VMC4040P Not connecting

[ChewMan]

I have an Arlo 3 Pro camera that is set up in my account, and visible on my app. It sends me notfications when it detects motion, and the LED spotlight activates. However when I go to the app to view the camera, it will not connect. I have the camera located right next to the hub and router so there are no bandwidth issues. I have tried factory reset, and removing it and readding the camera. If anyone has any ideas I'd love to hear them. Thanks

[StephenB]

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@ChewMan wrote:

I have an Arlo 3 Pro camera that is set up in my account, and visible on my app. It sends me notfications when it detects motion, and the LED spotlight activates. However when I go to the app to view the camera, it will not connect. I have the camera located right next to the hub and router so there are no bandwidth issues. I have tried factory reset, and removing it and readding the camera. If anyone has any ideas I'd love to hear them. Thanks

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Believe it or not, it is possible for the camera to be too close to the hub (and for the hub to be too close to the router).  It might worth trying this with the camera a bit further away.

Is the camera recording?  Or just sending you notifications?

[ChewMan]

I relocated the camera and hub, but it is still not connecting. I am not seeing any recordings in the time line, so I assume it is not recording.

[StephenB]

Do you have a subscription?

[ChewMan]

Yes, O have the Arlo Secure subscription, and I have one other camera that is connect and recording. 

[StephenB]

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@ChewMan wrote:

have the Arlo Secure subscription, and I have one other camera that is connect and recording. 

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Does "not connecting" mean

• the camera shows off-line in the app? or
• that it shows on-line, but hour-glasses when you livestream?
• or something else?

You could try a factory reset of the camera:

1. remove it from the account
2. hold down the sync button until the camera flashes amber (about 15 seconds)
3. add it back to the account

[jzjakerz]

Not original poster, but I have similar problems.

i have reset the base station and reset the camera. I’ve swapped batteries. I’ve moved the location of the camera. Nothing works to get video to stream or record.

i can set up the camera just fine. The base station finds it and connects. The base station knows the battery level. The camera responds to motion with the spotlight. But the app will not show live video or record video.

when you tap the play button, it just circles the connection icon over and over for several minutes with no connection.

[BrookeN]

You could try a factory reset of the camera:

1. remove it from the account
2. hold down the sync button until the camera flashes amber (about 15 seconds)
3. add it back to the account

[ChewMan]

That doesn't work unfortunately, I've tried multiple times to reset it, power it down, disconnect and reconnect...the problem persists.

[jzjakerz]

That’s not helpful. You didn’t read the posts before sharing that info, did you? These cameras have already been reset.

[BrookeN]

@ChewMan and @jzjakerz  please reach out to support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.