Arlo Pro3 Motion detection suddenly stopped working on 1 camera

[Scott85]

My motion detection suddenly stopped working on one of by outside Pro3 cameras.  All other cameras continue to work normally.  I can watch live with no issues.

So far, I have:  

I have reset the base station.

Removed and then reinstalled the camera battery.

Removed the camera from the system and then re-synced.

I have also confirmed the camera settings on my browser.

No yellow light appears in motion detection.

Does anyone have any other ideas to solve this?

[StephenB]

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@Scott85 wrote:

My motion detection suddenly stopped working on one of by outside Pro3 cameras. 

...

No yellow light appears in motion detection.

Does anyone have any other ideas to solve this?

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I'd try a factory reset on the camera.  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

If that fails, it is likely a hardware failure with the PIR sensor(s).  If the camera is under warranty (12 months) you could contact support for a replacement.

[Scott85]

Thanks, I tried the reset again but still no motion detected or yellow light.  As for warranty Arlo tells me there is only at 30 day warranty on hardware and 90 days on software.  My cameras are 6 months old.  Without a service plan, they will charge me $89 per hour online help.

[jguerdat]

That's because you googled for support instead of using Arlo support. Use Settings, Support for the easiest access.

Arlo has a 1 year warranty for free.