Arlo Pro 3 getting notifications outside of the activity zones
I have purchased 4 x Arlo Pro 3 a couple of days ago, have set everything up including activity zones. The cameras are on a Arlo Smart Plan and therefore should use cloud based activity zones, however we are getting notifications outside of the activity zones and are also seeing a small orange chevron on each camera feed image and when clicked its says 'AC power has been disconnected from your Arlo device. Activity Zones are currently disabled'
I have contacted support and they have advised that there is a known issue and they are working on it however can't see this on any status feeds from Arlo so not are if I have been told this to be fobbed off. This is the first time I have purchased Arlo kit for our business sites as we have Nest everywhere else but thought we would try wire free. Why can't it just work as advertised out the box! Very close to seeing them all back and going back to Nest however thought I would post on here to try and get a response / confirmation on the issue.
Right now there is a issue with the activity zones. Numerous members including myself have had issues with it.
There is also a issue with the sensitivity settings which have seemed to drastically improve in the last couple of days. I have not checked to see if there has been a firmware update or what but none the less it is better.
On the point regarding sensitivity I have left this at default for now.. is it recommended to change? Normally I would only adjust if there's and issue but can't tell yet as zones aren't working!
I would recommend trying it where it's at now, that's a good starting point. If you're not satisfied with it only move it a couple of numbers at a time until you're satisfied. If you lower the sensitivity too much you'll start missing things. Make sure to make this adjustment in the "Mode" that you are using and click on save when you're through. You need to do this for each camera and also in each mode that you use.
Have you been provided a resolution? I have had the issue since day one. I can't seem to get an answer from support.
Currently on the trial subscription, so cloud based activity zones should work. This is getting quite frustrating.