Arlo Pro 3 firmware & battery problems

[Cmon_Man]

here are three issues with this camera:

1.  I cannot connect to view the feed.

2. The camera constantly shows that a firmware update is required, but fails to update (error codes 4208 & 4209)

3. The battery drains in less than one day.

I have tried everything including:   restarting the hub via app.   cycling power on hub via power cable, removing and resyncing the camera, rebooting the entire system, resetting the entire system to factory defaults and setting it up again as new.

Nothing has solved the problem and i'm incredibly frustrated with this unreliable product.    Very unlikely to purchase or recommend Arlo cameras again based on this.

[StephenB]

Is the camera still under warranty?

[Cmon_Man]

unfortunately no

[StephenB]

When you reinstalled the system, did you also do a factory reset on the camera? https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

I'm also wondering if bringing the camera closer to the base (6-10 feet away) for a day or so might result in a successful firmware update.

[Cmon_Man]

Did not perform full reset on the camera previously, but did just now while the camera was about 6' from the hub.

I was able to connect the camera to the hub and it no longer prompts me for a firmware update.  However I cannot connect to the camera to view the video feed.   This was a problem during the positioning portion of the setup process and persists now that the camera is linked to the hub.

Glad the firmware & battery issues seem to be gone but how can I resolve the video feed issue?

[StephenB]

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@Cmon_Man wrote:

Glad the firmware & battery issues seem to be gone but how can I resolve the video feed issue?

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Do both the app and the PC browser ( my.arlo.com ) give you the same result? 

[Cmon_Man]

I cannot view the video feed from either the app or the browser.

and correcting my earlier statment;   the battery is still draining faster than it should

[StephenB]

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@Cmon_Man wrote:

I cannot view the video feed from either the app or the browser.

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Ok.  Try removing and reinserting the battery.  If that doesn't resolve it, then I'd try rebooting both the base station and your router.

[Cmon_Man]

tried reinserting the battery.    did not solve problem.

rebooted base station and router.   did not solve the problem

[JamesC]

Cmon_Man,

After resyncing the camera, did you test the camera while it was close to the hub? If not, does the camera behave the same if you test temporarily while it's within a few feet of the hub?

JamesC

[Cmon_Man]

Yes.  the camera has not been more than 6' from the hub since resyncing.

[Cmon_Man]

Still experiencing issues 1 & 3 from my original post.