Arlo|Smart Home Security|Wireless HD Security Cameras

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noclu13
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The camera is stuck in the housing and I can't get it out.  Any suggestions?

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StephenB
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@noclu13 wrote:

The camera is stuck in the housing and I can't get it out.  Any suggestions?


Pressing the button once will let the housing release part-way.

 

Try pressing it (and releasing it) again, and you should be able to slide it out.

jguerdat
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I ran into this the other day - multiple button presses didn't help. I ended up taking the camera off the mount and shaking it hard over my other hand to get it to move. A light coating of an o-ring grease may be useful to prevent this in the future.

dcfox1
Master
Master

I have one that will not come out no matter what I do. I just charge it inside with the charger. If they get stuck usually as @jguerdat described banging on the back works but not this one now. 

jguerdat
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A CAREFUL probing with a small (jeweler's) screwdriver between the camera face and the case should get it loose enough to eject. I've resorted to that once or twice.

dcfox1
Master
Master

@jguerdat wrote:

A CAREFUL probing with a small (jeweler's) screwdriver between the camera face and the case should get it loose enough to eject. I've resorted to that once or twice.


I thought of that but I'm not sure the smallest jeweler's driver would fit. I don't want to mess with it in case it will not click back into place. I usually charge the battery in the charging dock but I can live with the cable. Thanks

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