Arlo Pro 3 Floodlight Camera - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, W

[Juanitamc]

The camera stopped working a long time ago, at least a year. I've been paying the $4.99 fee per month, I thought maybe it was fixable and would keep my plan. Asurion had me return the camera and returned my purchase price. I went on line and tried to cancel my subscription. I went under the "setting" tab and tried to choose "subscription" but it wasn't highlighted and I couldn't proceed from there.  I called customer service but they say they are a third party and couldn't help me and advised that I go to the community site. Can someone help me get my subscription cancelled?

[StephenB]

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@Juanitamc wrote:

 I went under the "setting" tab and tried to choose "subscription" but it wasn't highlighted and I couldn't proceed from there. 

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If you are trying to do this in your phone, then try again using a PC browser (my.arlo.com).

If you see "Library" in your app, then this link provides more details:

• https://kb.arlo.com/1215141

If you see "Feed" and Dashboard" instead, then look here:

• https://kb.arlo.com/000063052/How-do-I-change-or-cancel-my-Arlo-subscription-plan-Arlo-Secure-4-0

It definitely can't be canceled using an iPhone, but it should be possible with Android.  I believe this is due to Apple Store restrictions (Apple takes a generous cut on anything you purchase through an iOS app).