Arlo Pro 3 - Battery will not charge

[Broomstick]

Purchased 2 cameras less than a year ago.  One camera will no longer charge the battery.  Bought a new battery - once it ran down, still had the same problem.

I remove the battery and re-install and get a slow blinking blue light for 5 seconds or so, then it goes blank.  When I return the camera to the casing and attach the magnetic charging adapter, I get a fast blinking blue light for roughly 10 seconds before going blank again.  No charge is taking place.

[JamesC]

Broomstick,

If you insert this same battery into your other camera and connect the same magnetic charging cable to that camera, does charging occur or is the behavior the same?

JamesC

[Broomstick]

Same results.

[JamesC]

Broomstick,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Broomstick · Accepted solution]

Solved the problem:

Removed the camera and battery from the casing.

Attached the charging adapter directly to the contacts on the camera - Used a rubber band.

Look at your app while adjusting the adapter and you'll see when proper contact is made and charging symbol appears.

It's a jerry rig, but it beats trying to communicate directly with Arlo.

[tony_2018]

Sucks that you had to do it that way

[Broomstick]

Agree.  You can't get anywhere trying to communicate directly with Arlo Support.  We've all got enough sense to try the things they suggest before we actually contact them.

It's a shame.  The camera performs well, but customer service sucks.  Folks will always favor good customer service.