Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 3 App Simultaneous Access

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My wife & I can't access our system at the same time from different phones. When one logs in, the other is kicked out. Why is that & how can we remedy it?
Plus, when my wife goes to view a recorded video, the screen is black. I can view the video but she can't. Any ideas why & how to fix it?
Thanks,
Jack

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Master Master
Master

Use the grant access feature for your wife, you will then be able to both be on at the same time. 

 

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

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Highlighted
Master Master
Master

Use the grant access feature for your wife, you will then be able to both be on at the same time. 

 

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

View solution in original post

Discussion stats
  • 1 Reply
  • 430 Views
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  • 2 In Conversation