Arlo Pro 3 App Simultaneous Access

[DItR]

My wife & I can't access our system at the same time from different phones. When one logs in, the other is kicked out. Why is that & how can we remedy it?
Plus, when my wife goes to view a recorded video, the screen is black. I can view the video but she can't. Any ideas why & how to fix it?
Thanks,
Jack

[Streak2 · Accepted solution]

Use the grant access feature for your wife, you will then be able to both be on at the same time. 

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account