In addition to the orange triangle and error message stating AC power has been disconnected from your Arlo device. Activity Zones are currently disabled, which I have reported to Arlo, I am also getting lots of notifications outside of the activity zones, they don't appear to be working properly.
Why is it that in the App activity zones are created using rectangles but in the web browser activity zones are created using multi point zones???
Im new to Arlo having previously always used Nest and I am amazed how I am experiencing so many issues in their products so far! and to be honest their support seems pretty poor too in comparison to Nest.
Activity zones really don’t work as I am getting notifications all day long. Would really like this solved or answered by Arlo.
I just upgraded from the Pro 2 to Pro 3. I have the same orange triangles saying that AC power has been disconnected & my Activity Zones are currently disabled. I have the free 3-month subscription and I actually signed up for the Arlo Smart Premier plan with my credit card. I thought this might solve the problem, but it did not. I have set up 2 Activity Zones I want in my front yard and unfortunately I just got up today and have 45 recordings of my bushes moving, which are NOT in the Activity Zone. I honestly don’t think the Activity Zones are working. However, I do not get any orange triangles on my app, only on the website. Also, when I go to a live view on a camera on the website on my computer it takes up to a minute to connect or it fails and times out. My computer is 2 feet away from the Smart Hub. I hope there is a fix to these issues or I may start looking at other camera systems and take this back.
Has anyone received or figured out a solution to this? I have 3 Arlo Pro 3 cameras and I am experiencing the exact same issues. I have done hours of troubleshooting on my own and with Arlo tech support. Not getting anywhere.
Open for suggestions, or I guess I will be sending them back.
Arlo and their team seem to systematically ignore our feedback on the pro 3 and are not using the community/forum as a way to connect with their customers. At this point I wouldn’t recommend any Arlo product to anyone.
Having same issue. After my 3 mo trial expired one of my cameras started showing this triangle with warnings saying disconnected from AC, activity zones disabled. I’ve never connected this camera to AC, that’s why it has a battery. The activity zones are still there on the app but nothing gets recorded. I still get a notification. I have tried rebooting, which didn’t fix anything.
Activity zones either need a paid subscription or AC power. So if you let your trial subscription expire, then your AC warning is appropriate. Your activity zones are still set up, but won't function.
Others are seeing the AC warning when the camera is on a paid subcription, and that is a bug. And many are also reporting that their activity zones aren't working. But your case is different.
I am currently under the 3-month trial subscription. I was told that this is the same as a paid Smart Subscription. I am hoping to see a resolution for this soon.
You are not the only one. A lot of us are having this extremely annoying issue and it is driving me up the wall. Support doesn't have much to say besides the same cookie cutter "reset your device" solutions. All the "super users" on here provide the same responses which I think we all understand that the issue is not our cameras being out of subscriptions it is a bug that is not being addressed fast enough.