Arlo 3: motion notification out of established activity zone

[Williamwei]

After 3-months free-trial, I just enabled the smart plan for my 2 cameras several days ago . Everything was good during the trial period in terms of motion detection.

However,  currently one of my camera 's motion detection doesn't work well:  there are always  some motions were pushed to my phone which are actually out of the established activity zone. I suspect the activity zone doesn't really work.

Please kindly advise.  Thanks.

William.

[JamesC]

Williamwei,

This could be due to the position/angle of the camera. Can you provide a screenshot of your activity zones so we can better understand your setup?

JamesC

[Williamwei]

Thanks James.

Please see below screenshot of my camera's activity zone.   As you can see, the zone didn't cover the street ( i.e. within the boundary of my driveway ). However, I get notification once every single car passed through ... 

The only difference I identified is Video Mode : I am using standard while it was wide.  Could it be the case?

[Williamwei]

still suffering this issue which is significantly impacting the battery life , please advise.

[JamesC]

Williamwei,

The development team is investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC

[Williamwei]

Thanks James, much appreciated.