Animated Preview Not Working on Cameras and Doorbell

[Abtin]

I have three Arlo cameras and a doorbell, and my experience has been extremely disappointing lately. Unlike other camera brands that don’t require a subscription fee for smart detection, Arlo charges one—and to make matters worse, they recently changed their subscription plans.

Previously, I received notifications based on object detection (cars, vehicles, etc.) under my existing plan. Now, they’ve introduced a “Plus” subscription and removed that feature from my plan, asking for more money per month!

On top of that, the animated preview in notifications isn’t working on any of my devices. I’ve tried reaching out to Arlo support, but after waiting in a queue for two hours, I still couldn’t get in touch with anyone. The support system is frustratingly inefficient.

I’m seriously regretting my decision to invest in Arlo products. If the animated preview issue isn’t resolved soon, I’ll be canceling my subscription and investing in cameras from another brand.

Has anyone else experienced similar issues?

Any suggestions or solutions would be greatly appreciated.

[Abtin]

I was unsuccessful in getting in touch with support so tagging you for help  @BrookeN @JamesC @ShayneS 

[Abtin · Accepted solution]

Update: After reaching out to support and trying all the suggested troubleshooting steps, the problem persisted. Frustrated, I decided to upgrade to Arlo Plus—and voila, the problem was fixed instantly! This feels truly unethical, as it seems like an intentional push to force users into upgrading. Disappointed with this approach.