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  • ‎2026-01-15 11:30 AM
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Rickbergstrom
Aspirant
Aspirant
‎2026-01-15 11:30 AM

I’m trying to log into my Arlo account from a new iPhone and it seems to reject it because it doesn’t recognize the phone. I get a response on the two factor authentication that’s saying invalid factor data. How can I resolve that?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2026-01-15 12:03 PM

Have you tried to verify by email instead?

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Rickbergstrom
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Aspirant
‎2026-01-23 07:41 AM

How do I do that?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2026-01-23 09:50 AM

Please go through these steps and see if you are able to login. If you are not please let me know and I will have someone from support reach out to you.

https://kb.arlo.com/000062579/Why-isn-t-two-step-verification-working

 

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