Arlo|Smart Home Security|Wireless HD Security Cameras

7 Days Free Storage on Alor Pro 3 and Ultra

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Aspirant
Aspirant

Seeking response from an Arlo team member on this one as I can't find a definitive answer.

Why does the Pro 2 come with 7 days recordings but the higher end more expensive cameras do not?

I work in a retailer that sells these items and we are getting massive complaints about this. Yes you guys have turned on local storage access but it is a huge pain to set up for the average customer having to play around with router settings and port forwarding etc. 99% of customers can not do this.

Will Arlo bring 7 days free to these cameras? If so, when? And if not, why? Every one is complaining are you are losing sales.

Thanks

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Community Manager
Community Manager

josh149,

 

Free 7 day cloud storage is not included with Arlo Pro 3/Arlo Ultra kits. Arlo Pro 3 and Arlo Ultra cameras require a subscription to Arlo Smart for recordings to be saved to the cloud. If you have a legacy Arlo camera (Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, or Baby), these cameras include free 7-day rolling cloud storage for up to five legacy cameras. 

 

For the latest information on subscription plans, take a look here: What changed in the Arlo Smart subscription plans?

 

JamesC

 

 

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Aspirant
Aspirant

Thanks James,

but this does not answer my queries at all. I am 100% aware of all this. Could you please answer my actual query?

Cheers

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Guru Guru
Guru

Can't speak for the marketing reasons but the cameras do require additional storage (and bandwidth) due to the 2/4k capabilities. Also, the local storage doesn't require router settings but does need them to be able to view videos remotely. It would be quite a security risk to allow local recordings without some sort of secure connection (although opening a port isn't secure).

 

I suspect the whole thing boils down to the need to maintain margins as well as being in a similar position as the competition (the need for a subscription).

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Sensei Sensei
Sensei

@josh149 wrote:

 

Why does the Pro 2 come with 7 days recordings but the higher end more expensive cameras do not?

 

This is the way the IT industry is going. Even software is moving into a "rental" model. Think Microsoft and Adobe.

 

Arlo has changed its strategy and is becoming a "cloud" and hardware company. Like all such businesses that do not make money from using your data, Google for example, Arlo charges for the cloud service is provides.

 

You will find similar tactics in other cloud operators. Acronis, for example, started business selling backup software only to migrate to charging an annual fee for software plus cloud backup.

 

If you don't want to pay for this service, don't buy the hardware.


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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Guru Guru
Guru

@josh149 wrote:

Why does the Pro 2 come with 7 days recordings but the higher end more expensive cameras do not?

 


Arlo likely won't give you an answer other than "we decided not to do that".

 

But if you think about it, it's pretty clear why.  Providing the storage is an ongoing expense, and the cost goes up as more and more cameras are deployed.  The cost for existing customers has to be subsidized either through subscriptions that other people have, or through new cameras that other people buy.

 

If the company is successful, then at some point that business model becomes unsustainable - there are simply too many people getting the free ride.  So Arlo stopped giving the free storage on the new cameras.  They did provide a free way though - which is "direct access to local storage".  https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

 

To make an analogy - would your retail shop offer lifetime free ink to folks who purchase printers?

 

While new entrants into the marketplace might offer free storage, if they are successful they will eventually need to either give it up, or shift to an advertising-sponsored model.

 

 

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