Arlo|Smart Home Security|Wireless HD Security Cameras

3rd party service provider to monitor & record from Arlo Pro 3

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john-m-splain
Aspirant
Aspirant

BLUF, I want to find a 3rd party service provider to monitor & record from two (2) Arlo Pro 3 floodlight cameras.

I have Home Plus Unlimited. The website and Android app both stopped working correctly in March. I opened a trouble ticket on April 1st. Arlo has yet to acknowledge the bugs I documented. All we've done is play tag and I'm fed up.

Before I replace the cameras, which I really, like I am investigating if I can use a 3rd party service provider with Arlo cameras. 

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BrookeN
Arlo Moderator
Arlo Moderator

Are you needing assistance with creating a schedule?

 

john-m-splain
Aspirant
Aspirant

Hello, Brooke.

No, I don't need assistance with creating a schedule.

The app and website have been malfunctioning for months and Arlo tech support has done nothing to address the bugs. 

Before I give up on Arlo and replace my cameras, I am investigating if there is another website, app, or security service capable of recording/monitoring Arlo Pro 3 cameras.

Thanks. 

BrookeN
Arlo Moderator
Arlo Moderator

Can you explain more what you are seeing with the app. I can look into it further. 

john-m-splain
Aspirant
Aspirant

Apparently the email response that I sent on 30 May was not received or processed by Arlo Community.

BLUF, cloud recording hasn't worked in 3-4 months and I am tired of paying for a service that's not being provided.Screenshot_20250403_112026_Arlo Secure.pngScreenshot_20250403_112045_Arlo Secure.pngScreenshot_20250403_112109_Arlo Secure.pngScreenshot_20250403_155916_Arlo Secure.png

I have two open requests (44728840 and 44827905) around the same bugs in the app and website. No one responding to either ticket has as much as acknowledged the bugs identified in 44728840's description or the attached pics and video.
Unfortunately, I cannot find the description that I submitted to open 44728840. Hopefully you can get it from tech support. As I posted to the Arlo Community, the feed and calendar in the app *and* on the website stopped working correctly in March. Despite receiving notifications, neither one shows that I have videos to view. If I click on a notification when I receive one, I can see the video *and under the video* the complete listing of videos captured by my camera shows up. The feed and calendar only show status changes (Home, Away, Standby), which is basically useless.
To be clear, I cleared the cache, deleted all data, un-installed and reinstalled, and the Arlo app for Android still has *all*, every one of the bugs I wrote about in 44728840. Android aside, my.arlo.com exhibits the exact same behavior.

StephenB
Guru Guru
Guru

@john-m-splain wrote:

If I click on a notification when I receive one, I can see the video *and under the video* the complete listing of videos captured by my camera shows up. 


If you go to the devices page, and click (or press) the tile for one of the cameras, then you should be on the same page you are on when you click on a notification.

 

If you do that, do you also see the complete listing of videos for that cameras?

 

If that works, then I suggest pressing the three dots in the upper right of the feed page, and then looking at the feed settings.  Make sure all events and all cameras are selected there.

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