Why am I being charged during the initial 3 month trial subscription?

[Slapdoodle19]

Why am I being charged during the initial 3 month trial subscription?

How can I stop these charges until the 3 month trial has ended?

Will I lose any video footage if I make these changes?

Will I be refunded?

[JamesC]

Slapdoodle19,

Upon initial setup, an Arlo Smart trial plan is automatically applied to your account and assigned to the new camera. This trial will remain for 3 months.

If you're being charged for an Arlo Smart plan, you must have entered your credit card information and purchased an Arlo Smart plan in addition to the trial.

Take a look at your subscriptions within your Arlo account under Settings > Subscription.

JamesC