Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Trying to connect my new Arlo Pro 3 Floodlight to my existing NetGear Base Station

Reply
Discussion stats
  • 1 Reply
  • 29 Views
  • 0 Likes
  • 2 In Conversation
ssuire
Follower
Follower

I have two cameras connected to my base station and I'm trying to connect the new Arlo Pro 3 Flood Light but it will not sync with my base station and will not read the QR Code.  I got on arlo support chat and the guy is trying to make me pay 99.00 because he said my firewall is outdated and I need to pay this charge in order to add my camera.  Is this a scam or is this a legit charge that people are having to pay when they purchase a new camera and want to add it to there existing base station?

 

 

Model: VMB3000 | Arlo Base Station
jguerdat
Guru Guru
Guru

You're being asked to pay because you googled for support rather than using the Contact Support link at the bottom here.

 

In any event, the VMB3xxx series of bases don't support any of the newer cameras. You can use your home WiFi to connect the floodlight instead.

Discussion stats
  • 1 Reply
  • 30 Views
  • 0 Likes
  • 2 In Conversation