Restore Videos from the cloud

[teodoromagherus]

Hi there,

For some time I didn’t pay the subscription and somehow all the videos disappeared. I need support to restore all the video content from the cloud.

Hopefully I will receive again access to the content in order to obtain proofs of my stolen devices and the activities what happened to my previous apartment.

I would really appreciate your help.

Thank you in advance!

Best wishes,

Teodor

[Edinburgh_lad1 · Accepted solution]

I'm afraid you won't. There is no way to restore or recover historic recordings. Arlo doesn't provide a backup system of this kind as this, as you can appreciate, would be abused by customers: they'd only buy a subscription if there was an incident, and really subscriptions is what their business model centres around.

So, the way forward for you is to buy a subscription, buy a camera (by a different make) that offers free storage, or buy a smarthub for local storage as backup.