Arlo|Smart Home Security|Wireless HD Security Cameras
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Pro 3 floodlight won't connect to router

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Aspirant
Aspirant

Just purchased the Pro 3 floodlight and I'm trying to connect directly to my Asus router.  I scan the code and get the chime, but it never finds the camera.

I am on 2.4 network.

I've tried two cameras, two different batteries and the camera when its plugged in with no battery.

I've tried with my phone, my tablet and my Surface laptop.

I also have tried to manually synch with no luck.

Already spent an hour live chatting with Arlo support. They suggested returning it for a new one.

 

This leads me to think it's a router issue. Thoughts?

Model: FB1001 | Arlo Pro 3 Floodlight
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Guru Guru
Guru

Have you rebooted the router?

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Aspirant
Aspirant
Thanks for your reply. Yes I did reboot the router.
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Guru Guru
Guru

ANy chance you can take it to a friend's or neighbor's house and trying to connect there? That would help prove a router issue. If it turns out to be the router, try a factory reset on the router. 

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