Pro 3 Floodlight stopped working

[JoeViking]

I have a PRO 3 Flood Light that stopped working and it is impossible to get hold of support in Sweden. I cannot create a ticket in the app as it states it belongs to Verisure but after talking to them I need to contact Arlo support. I have tried an email address but no luck, no phone number exists even if they refer to call them!!!! Anybody here who knows how to contact them ?!? 

[jguerdat]

@JamesC , @ShayneS , @BrookeN may be able to help.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[MarianaLin]

I have the same issue as you only the left light blue is on and it does nto respond to the sync no matter how much time i press and con not link it to the app. And now arlo does not help as they are not in my country

[BrookeN]

What country are you located in?

[RobFoley]

I've had the same problem for 1-2 years. One of my (2) Pro 3 Floodlights stopped illuminating and recording, so first I checked all the settings - not it. Then I checked this Community bulletin board - didn't help. Then I bought a new battery - not it. Then I waited until the summer in case it was winter cold effect on the battery - not it. Then I tried finding someone, anyone at Arlo to help me - not possible. That became so frustrating that I just gave up on the company and the product. So I just bought a standard wired floodlight and wired it up last weekend - that works. We had to give up on the floodlight and then the camera, so goodbye to the cool videos of porcupines, foxes et al and ultimately Arlo itself as a company because customer support is too self-service

[BrookeN]

I apologize for any frustration you occurred when needing support with your floodlight. I know you said you bought a different floodlight, however if you do want help trying to get your floodlight working please let me know. 

[RobFoley]

I would like help getting my (2) Arlo Pro 3 floodlights working again if someone could help me

[StephenB]

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@RobFoley wrote:

I would like help getting my (2) Arlo Pro 3 floodlights working again if someone could help me

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Earlier you said just one stopped recording.

Can you explain what is happening with the two floodlights now?

Are they still showing up as on-line in the app?

[MarianaLin]

Sweden ?! really ?? with same issues we have in argentina. As you are outside USA they do not give you support or answer. The only way it works is informign the community in their Instagram, not to buy outiside USA. Then they will call you back. A compelte disaster Arlo. You even will not be able to get a plan .
Then I bought 2 doorbells 2nd generation and as I am outside USA they do not even are in the app to make the pairing....they are all decoration 

[RobFoley]

I would like help getting my (2) Arlo Pro 3 floodlights working again if someone could help me

[StephenB]

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@MarianaLin wrote:

Sweden ?! really ?? with same issues we have in argentina. 

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Actually not the same, since Arlo offers subscriptions in Sweden (but not in Argentina).

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[BrookeN]

@RobFoley can you please respond to the questions StephenB asked 

Can you explain what is happening with the two floodlights now?

Are they still showing up as on-line in the app?

[Mikey94025]

Do you have any error notifications in the app?  That will give us more information on what is wrong and why your floodlights aren't working.  You can find them in the Arlo Secure app, click Devices, look at your floodlight to see if it has a red exclamation point icon.  If yes, click it.

For example, my Arlo Pro 3 Floodlight would periodically become disabled and show an exclamation point icon with this notification (“the camera and light are disabled”).  The issue was its outdoor magnetic charging cable went bad after a couple years (see thread).

[RobFoley]

The light part of the Floodlight fails to work. Both cameras work when triggered, but the lights themselves don't work. That is the simple problem. I rebooted the cameras. I cleaned the battery connections. I've checked and changed and changed the settings back again - that is not it. I searched and reviewed the community boards for answers and found none. So I then purchased a new battery to check that - that wasn't it as the light still didn't work. I'm at a loss. So I had to buy a new wired light for my basement door. 

[StephenB]

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@RobFoley wrote:

The light part of the Floodlight fails to work. Both cameras work when triggered, but the lights themselves don't work. 

Can you turn on the light manually?   Or does that also fail?

Also, is the camera recording when it triggers?

[RobFoley]

Yes, I can turn on the light manually. 
No, the camera is not recording

[jguerdat]

Have you removed/reset/reinstalled the camera?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[StephenB]

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@RobFoley wrote:

Yes, I can turn on the light manually. 
No, the camera is not recording

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After the camera detects motion, the light is only turned if the camera is set to record.

Is the camera in a subscription plan?

[RobFoley]

No, I ended my subscription plan long ago. But explain to me why on Earth the light is only turned if the camera is set to record after the camera detects motion. Why? What's the point of buying a flood light then? 

[StephenB]

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@RobFoley wrote:

No, I ended my subscription plan long ago. But explain to me why on Earth the light is only turned if the camera is set to record after the camera detects motion. Why? What's the point of buying a flood light then? 

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This is a user-to-user forum, and I don't work for Arlo.  So I can not explain their rationale.

Not certain this will work, but I think it is worth a try...  If you see "Feed" and "Dashboard" in the app, you could go into the device rule in the mode you are using, and add "turn on a light" as an action.  Then select the floodlight in the next step.  

If you still see "Library" instead of "Feed", then it is possible to migrate your account to "Feed".  But I'd want more information on your current cameras and how you want to use them before I recommend that.  "Feed" is still missing some features that are in the older user interface.

You can alternatively get a compatible hub, and connect the camera through that hub.  Then use local storage for recording.

[RobFoley]

Just wanted to thank you StephenB for your help. I’m going to test this. If it works I’ll let you know. Otherwise I’m done with these Arlo flood lights.