Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 2 Replies
  • 1222 Views
  • 0 Likes
  • 2 In Conversation
JehovasFitness
Luminary
Luminary

I've never seen this issue before, see attached pic. I've turned off the cam and back on remotely. Not near it to reset by pulling out battery.

The lines are on live view and recording and CVR.

Should I reset the base station or is this a camera failure?1647017842163.jpg

2 REPLIES 2
JehovasFitness
Luminary
Luminary

hmm, not sure why/if photo isn't showing1647017842163.jpg

StephenB
Guru Guru
Guru

@JehovasFitness wrote:

hmm, not sure why/if photo isn't showing


All embedded images are manually reviewed and approved before they are shown.

 


@JehovasFitness wrote:

Should I reset the base station or is this a camera failure?


I don't think resetting the base will help, though I guess you could try restarting it.

 

This looks like an issue with the sensor/image signal processor.  I think removing/replacing the battery would be the best next step, followed by a factory reset of the camera.  If not, and the camera is under warranty, you could contact support and get an RMA.

 

FWIW, this isn't a failure mode I've seen posted here before.

Discussion stats
  • 2 Replies
  • 1223 Views
  • 0 Likes
  • 2 In Conversation