My arlo light camera keeps disconnecting

[Richysanchez]

Hi all, I am looking for help.

My arlo floodlight camera keeps disconnecting from the base..

I have the camera plugged in with the proper (from arlo) 70$ outside charging cord.. I have already went out of my way to purchase a brand new flood light camera and tye same thing happens.. ( This rules out a problem with the camera....)

So is it the charging cord or possibly the base...?

Every time the camera disconnects I have to remove the camera from the app and add it again as a new camera... when I do this it makes me update the base aswell so I k own the base software is up to date....

[jguerdat]

It may be the location of the floodlight that's the issue. Temporarily bring it closer to your hub to see if it still happens. You could also try removing AC power to see if there's a difference.

[maskabone]

we have a light (AL1101r4) connected to a bridge and while the bridge (ABB1000r1.0) remains connected, the light keeps going offline after a week or so. Only solution seems to be to remove the light and add it again - then repeat after the light loses connection. Rebooting base and bridge makes no difference.

I have moved between Wi-Fi SSIDs in case it’s in some way related to the different routers or some kind of conflict between 2.4ghz and 5ghz SSIDs, doesn’t seem to make any difference. I know it will only connect to a 2.4ghz SSID, so have tried only having a 2.4ghz SSID available for it from our router, still, it drops offline.

Curious if others have had the same issues and if so, how you got around it..

Thanks