Floodlight not turning on when motion detected
The most confusing part about this is I had initially set this up with the free Arlo Smart trial this morning and the light was working fine. But I was getting a big delay on notifications, so decided to cancel the subscription to see if the person detection feature was slowing it down (which it clearly was). But now the floodlight isn't working.
I should also add that I've unpaired and repaired the device several times, removed the battery for a few minutes before replacing it, and tested the manual floodlight activation which also worked fine.
Any help would be much appreciated.
I've checked the rule in 'mode' which is correct and the light test worked well.
Without seeing the rule, we have to take your word for it, but remember that with the Floodlight you have to trigger you have to set it to turn on the light as well as the camera.
And, of course, the light won't work during the day.
This is a feature that people have requested for the Ultra and Pro 3 cameras, where you have no control over the light.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
Are you testing this at night or during the day? Depending on the amount of light in the environment, this could be the reason the floodlight is not engaging. Take a look here for more information:
Can you help? I'm tempted to take the device back to the store for a refund.
No I haven't. I don't really think I should. I now have so many questions - how my subscription could reactivate without my consent and why no one has called me and why I'm now getting no notifications at all.
I really appreciate your help but I'm at a loss at what to do at this point. Ugh.
Thanks for your help.
I've opened a new support ticket for the issue you're experiencing and have escalated that ticket to the support team. An agent wlll reach out to you to gather more information shortly.