Floodlight audio delay

[cammerz]

I have an audio delay on my recorded footage and sometimes the night vision doesn’t work or the flood light doesn’t activate. I have to reset the camera for this to work. I’ve opened a support case but no longer getting replies, the customer support is the worst I’ve come across

[JamesC]

cammerz,

This could be the result of poor signal strength or WIFi interference? How far from your router is the floodlight? What does the signal strength icon show?

JamesC

[cammerz]

The router is about 10 feet away, the signal strength is 2 out of 3, I’ve tried manually changing the wifi channel and it didn’t help the issue

[JamesC]

cammerz,

I'm assuming there is a wall or physical obstructions between the router and camera that could be causing the signal strength to degrade. Consider temporarily bringing the camera within a few feet of the router and test to see if the behavior is the same. This will help isolate the issue to the camera or the location.

JamesC

[cammerz]

There is a wall between the router and the camera because it’s an outdoor floodlight camera, it should be expected to work with a wall between the two surely? I can’t physically get them closer than the 6-10 feet that’s between them now.
This also doesn’t explain why the night vision and floodlight work temporarily and needs the camera to be restarted daily

[cammerz]

Any update to this? I’ve just had to restart my camera again because night vision wasn’t working

[JamesC]

cammerz,

If you're still experiencing the issue after the troubleshooting you've mentioned here, I encourage you to reach out to the Arlo support team to further investigate the issue: https://kb.arlo.com/000062610/Arlo-Support-Options

JamesC