Floodlight 3 pro not working

[Lotusnick]

I have a Pro Base Station Three-LED VMB4000 with some cameras and a Arlo Pro 3 Floodlight Camera 

Following a reset of the hub, I could not reconnect the floodlight. 

I didn't remove it before the reset.

Now it won't charge the battery and even with a fully charged battery, (from a new floodlight) it will blink blue once when the battery goes in and then stop responding.

Holding the reset button for 15 secs or more does nothing.

Any ideas, before I stick it to the recycling bin? 

Thanks 

[StephenB]

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@Lotusnick wrote:

Following a reset of the hub, I could not reconnect the floodlight. 

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Is "add device" not finding the floodlight at all?

If not, where is the workflow failing?

[Lotusnick]

Hello Stephen 

The device cannot be found. The app is trying but no luck and times out.

[StephenB]

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@Lotusnick wrote:

The device cannot be found. The app is trying but no luck and times out.

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And this is at the very beginning of the workflow?

[Lotusnick]

Yes. 

And the device has blue led on.

No matter how much I press the reset button or how long I had the battery off it will not work. 

The LED will turn blue for a couple of seconds after the battery is in but nothing more.

Also the camera cannot charge the battery, neither with the micro usb or the magnetic cable.

[Lotusnick]

Can I also add that the light turns on when there is movement, so I guess it might still be stuck in armed mode from before I reset the hub. Any to reset it if the sync button doesn't work?

[StephenB]

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@Lotusnick wrote:

Any to reset it if the sync button doesn't work?

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None that I know of.

You could try Arlo support if you have a subscription.  No replacement if it's not covered by warranty, but they still might offer a discount.

[Lotusnick]

Thanks again for the quick response Stephen.

1. They said that a low battery might cause issues. But mine is full amd it still doesn't work. Might keep it as a floodlight 😄