Coupon code

[Danijean1]

Hi I got an email yesterday with 10% my first purchase and I tried to use Out of Coupons and it did not go through. Please advise as I want to purchase the floodlight camera

[JamesC · Accepted solution]

Danijean1,

I will reach out to you in a private message to gather more information on this issue.

JamesC

[gustavorattia]

Did you find a solution? I've got the same email.

[JamesC]

gustavorattia,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Pdx77]

I had the same issue

[JamesC]

Pdx77,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[WeaverD]

I have a 10% off next purchase coupon and it says it is "Not applied" when I type it in.  Seems others are having same issue.  I tried calling support and nobody answers the phone.  I may need to rethink using Arlo for my video doorbell needs.  I have the product in the cart and ready to pay....should not be this difficult to add a coupon.

thanks,

-Weaver

[WeaverD]

All - I called and waited on hold for over 45 minutes before giving up.  I also waited close to an hour for the online chat only for them to tell me that I should "Regarding these, kindly contact our Ecomm department for the purchase issues".......................what?  I have wasted enough of my time on this issue to just get a $12 from a 10% off first purchase promotion that nobody thought to make it work at checkout.  NOT happy consumer and in fact, makes me feel like telling folks to get Ring or some other platform that will give them better support.  I am going to go and purchase it from Amazon without the promotion code and will just keep this in mind when talking to people.

Even putting in on this community page resulted in an email saying they have assigned me a case number and that it may take up to 2 business days to get an answer...................2 days is not worth the $12 I would save.  Shame on your company for doing this to their consumers......I will NOT recommend your company in future.

-Weaver

HORRIBLE TECH SUPPORT>>>>>>>>>>>>>>>>>>>>.

-Weaver

[JamesC]

WeaverD,

I've opened and escalated a ticket detailing hte issue you're describing here. An agent will be reaching out to you with assistance shortly.

JamesC