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Cannot set the timezone-keeps telling me I'm in Bogota, Lima, Quito

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  • 6 Replies
  • ‎2021-08-11 04:38 AM
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Kokomayla
Aspirant
Aspirant
‎2021-08-11 04:38 AM

Floodlights works beautifully with the exception of not saving my timezone selection. It stays  Eastern Canada when I'm actively in the app.. But when I reopen the app I see  the timezone has reset to Bogota.  It says there are no updates for firmware available. And I'm not having an issue with timezone selection for my Essential wireless doorbell. Any ideas or suggestions? 

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JamesC
Community Manager
Community Manager
‎2021-08-11 10:56 AM

I've not been able to reproduce this issue. Try setting the correct time zone and then restarting your Arlo Pro 3 Floodlight. Do you you still see the same behavior?

 

JamesC

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StephenB
Guru Guru
Guru
‎2021-08-11 04:46 AM
@Kokomayla wrote:

Floodlights works beautifully with the exception of not saving my timezone selection. It stays  Eastern Canada when I'm actively in the app.. But when I reopen the app I see  the timezone has reset to Bogota.  It says there are no updates for firmware available. And I'm not having an issue with timezone selection for my Essential wireless doorbell. Any ideas or suggestions? 

Maybe try setting it in my.arlo.com (PC browser), and see if that sticks.

 

Are the times on your recordings correct?  Or are they an hour too early? (Bogota is the same time zone, but doesn't observe DST).

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Kokomayla
Aspirant
Aspirant
‎2021-08-11 04:59 AM

Funny you mention that! I tried setting it with the pc Arlo account access and that didn't work either.. I just tried that yesterday in fact.. And the recordings are an hour behind what the time really is

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StephenB
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Guru
‎2021-08-11 05:50 AM
@Kokomayla wrote:

Funny you mention that! I tried setting it with the pc Arlo account access and that didn't work either.. I just tried that yesterday in fact.. And the recordings are an hour behind what the time really is

Probably you should contact support then.

 

@JamesC , @Mark-V : is this bug already reported?  Any workarounds?

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JamesC
Community Manager
Community Manager
‎2021-08-11 10:56 AM

I've not been able to reproduce this issue. Try setting the correct time zone and then restarting your Arlo Pro 3 Floodlight. Do you you still see the same behavior?

 

JamesC

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Kokomayla
Aspirant
Aspirant
‎2021-08-11 04:59 PM

I was at 70% charge so i've taken my camera down, charging it, gonna reset it, learned when i reset devices i need to log out of the Arlo app! so done that already..i'll probably complete this tomorrow...thanks in advance for suggestions

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Kokomayla
Aspirant
Aspirant
‎2021-08-12 04:12 AM

Yes it now remembers the Eastern canada settings. Thanks to everyone assisting! 

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