Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera removes itself

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puci
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Hi I have 1 arlo pro3 floodlight camera that was disconnecting regularly (other cameras werent) I removed this and re synced camera it worked them all of a sudden it is totally removing itself (gone from camera list in app etc etc) I have added twice after couple days just disappears?

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StephenB
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@puci wrote:

I have 1 arlo pro3 floodlight camera that was disconnecting regularly (other cameras werent) I removed this and re synced camera it worked them all of a sudden it is totally removing itself (gone from camera list in app etc etc) I have added twice after couple days just disappears?


My floodlight did that twice over the summer, but hasn't done it recently.  I did a reset - not sure if that resolved the problem, or if something else did (perhaps a firmware update).

puci
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Can you force a firmware update to camera as have always updated when prompted? 

StephenB
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@puci wrote:

Can you force a firmware update to camera ? 


No.

puci
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1000004244.jpg

puci
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Aspirant

Message I just starting getting through app

1000004244.jpg

StephenB
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@puci wrote:

Message I just starting getting through app


Maybe try restarting the phone?  If that fails, you could try uninistalling and reinstalling the app.

 

If you have a subscription, you could also contact paid support.

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