Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 3 Floodlight stopped working when I disarmed it for a couple of hours

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Aspirant
Aspirant

Today I disarmed my camera for a couple of hours the floodlight while doing yardwork in front of it. I could not rearm the floodlight on using the app on my cell phone or on my Arlo account on my laptop.  It would give me the turning circle for a long time then stop trying to connect. 

 

The camera has been connected to an Arlo outdoor charging cable. The battery should be 100% but I had a recent episode where it went down to almost 0% despite being attached to the cable.

 

I removed the camera from my account.  I have not been able to add the camera to my account. I don't get the flashing blue light to read the QSR code. It blinks once every 5 seconds or so.

 

I held down the synch button for 15 seconds to restore the factory settings and never got an amber light.

 

I have the battery on the wall charger. The blue light flashes for a brief period. Stops flashing for a longer time. Then flashes for a brief period. Then stops flashing for a longer time. I could not find anything in the owners manual about this flashing pattern. The camera has been on the wall charger for about an hour.

 

I am having problems adding my camera because of a low battery?

Model: FB1001 | Arlo Pro 3 Floodlight
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Guru Guru
Guru

Remove the battery and try just AC power. If that doesn't work, use the Contact Support link at the bottom here for a hardware problem.

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Aspirant
Aspirant

It didn't work. The light is still blinking very slowly. I will contact when I get home from work tomorrow. Thank you.

Model: FB1001 | Arlo Pro 3 Floodlight
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Aspirant
Aspirant

I opened case #41979244  on October 5th and have yet to receive a reply. I tried to reinstall my camera again and it will not blink fast and read the QSR code. It also will not blink amber when I try to reset the factory settings.

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
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Guru Guru
Guru

Try responding to that case yourself to bump it up. Creating another case may be needed if no response.

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