Arlo Pro 3 Floodlight constantly offline

[fherselman]

My Arlo 3 Floodlight (no base) was working fine for 3 months. Then I had to signup and pay for recordings. Now that I have a problem, it seems a nightmare to get support. Online support system is a waste of time and money. 

3 months later, intermittently movement is not picked up, so no recording. It  it starts going off line randomly, sometimes at night when I need it most. Wifi is good. Battery is good. 

I need to physically go outside and pull the battery to get in online.  

I recon this product is expensive enough to get proper support. 

[dcfox1]

Since you have a subscription in the app go to settings-support and there will be a phone number to call. 

[JamesC]

fherselman,

The symptoms you describe often indicate an interference of signal issue. What does the signal strength icon show for the camera?

JamesC

[fherselman]

Hi James 

I've done all the basic checks. Signal is 100%. Batt over 50%.