Arlo Pro 3 Floodlight (FB1001) - very dim light with motion trigger

[MNUser11]

I have an Arlo Pro 3 Floodlight (FB1001). When motion triggers the camera and floodlight to turn on, the light comes on but is very dim...looks to be at the lowest 5% level.  I don't know when exactly this started but it seems to be within the last month or two.  I know it used to go to what I have it set to which is at 70-80%.  I can intervene while it's recording, just touching the brightness slider in the iOS app and it will get brighter.  When manually turning on the floodlight in the app, it will turn on at the brighness I select.  Here's what I've tried for troubleshooting with no change.

-Tried all combinations of camera settings in the app that can be changed

-Tested it with and without the outdoor AC power cord (I typically always have it connected)

-Tested it inside near my Arlo base station

-Power cycled the camera (remove battery, wait a minute, re-installed)

-Power cycled the hub

-Removed the camera from my system and added it back

Camera Firmware: 1.080.30.3_42_3516c1d (camera info says "no updates available"), Hardware: H6. 

It's connected to my Arlo Base Station: VMB4000r3, Base Firmware: 1.26.0.0_4712_12a0681

Is there anything else I can do to fix this?

Is anyone else having the same experience or insight?

Does Arlo staff monitor these messages where they will try & help me?

[BrookeN]

Researching this I see that you are still on the old user interface. The fix for the behavior you are seeing is to update the app to the new user interface. You can do this by starting the onboarding of a Pro 5 even if you don't have one. And then following the prompts. 

[allBlacks]

And what is the solution for the poor sods that bought the system with VMB5000r5 hub so could have local storage? 8 months later and still no fix. Oh wait there is always the ‘work around’ and connect all your cameras to WiFi & take out the subscription. Funny that.

[pallepaf]

If you switch to the new user interface the faint light problem is fixed and you can still have local recording without a subscription. (Both lights on full strength only after getting the experimental build though.)

[BrookeN]

Yes @pallepaf is correct. 

[MNUser11]

@BrookeN 

It's been a while since I started this thread.  I've just been putting up with the dim light in hopes a permanent solution is found.  I am very hesitant to switch to the new UI as I had read that I will lose functionality.

If I switch to the new UI, do I lose all custom modes I have now? Without using geofencing, I need to be arm some cameras and disarm others when I'm home.  I don't have a problem re-programming custom modes if it's possible, I just don't want to lose those modes.

Also once switched, will I have to put my account onto the "experimental build" or whatever you're calling it? When will that be integrated into the permanent build or not be experimental?  Will it ever?

[StephenB]

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@MNUser11 wrote:

If I switch to the new UI, do I lose all custom modes I have now?

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Yes.  You'd lose them until Arlo adds back the custom modes to "Feed".  

[BrookeN]

@MNUser11 that is correct that you will lose custom modes, however that won't be for to much longer. As custom modes is going to be implemented back. It will not automatically put your camera onto the experimental build and not all users see that behavior with one side dim. If it does that we just put that software on just the camera that is seeing the behavior. The experimental build will have the permanent fix coming soon as well.