Arlo Pro 3 Floodlight (FB1001) - very dim light with motion trigger

[MNUser11]

I have an Arlo Pro 3 Floodlight (FB1001). When motion triggers the camera and floodlight to turn on, the light comes on but is very dim...looks to be at the lowest 5% level.  I don't know when exactly this started but it seems to be within the last month or two.  I know it used to go to what I have it set to which is at 70-80%.  I can intervene while it's recording, just touching the brightness slider in the iOS app and it will get brighter.  When manually turning on the floodlight in the app, it will turn on at the brighness I select.  Here's what I've tried for troubleshooting with no change.

-Tried all combinations of camera settings in the app that can be changed

-Tested it with and without the outdoor AC power cord (I typically always have it connected)

-Tested it inside near my Arlo base station

-Power cycled the camera (remove battery, wait a minute, re-installed)

-Power cycled the hub

-Removed the camera from my system and added it back

Camera Firmware: 1.080.30.3_42_3516c1d (camera info says "no updates available"), Hardware: H6. 

It's connected to my Arlo Base Station: VMB4000r3, Base Firmware: 1.26.0.0_4712_12a0681

Is there anything else I can do to fix this?

Is anyone else having the same experience or insight?

Does Arlo staff monitor these messages where they will try & help me?

[StephenB]

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@MNUser11 wrote:

I have an Arlo Pro 3 Floodlight (FB1001). When motion triggers the camera and floodlight to turn on, the light comes on but is very dim...looks to be at the lowest 5% level. 

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Do you see "Library" in the app menu?  Or do you instead see "Feed" and "Dashboard"?

If you see "Library" go into the camera settings, and select "Light Settings".  Check the brightness setting in there.

If you see "Feed" and "Dashboard", then go into the camera settings and then select "Default Mode Settings"

[MNUser11]

Thanks for your reply. 

Along the bottom of the app I have "Devices", "Library", "Mode", & "Settings".  I've verified/changed the brightness in the light settings.  I have it at 80%.  There's no change.  The light still turns on very dim, equivalent to 5% brightness when triggered by motion.

I've heard of folks losing the custom modes.  I still have them and use them.  I don't want to lose them so I chose not to activate or upgrade when Arlo made the recent price/plan changes.  This issue with the dim floodlight has probably been going on since they made those changes.  But I'm not exactly sure when.

[StephenB]

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@MNUser11 wrote:

I've heard of folks losing the custom modes.  I still have them and use them.  I don't want to lose them so I chose not to activate or upgrade when Arlo made the recent price/plan changes.  

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Arlo will at some point migrate you to "Feed" and "Dashboard" - it is just a matter of when, not if.  The app actually has both "Library" and "Feed" - the one you get depends on how they have your account set up in their cloud.  So they can switch it, even if you do not make any changes in your setup.

While "Feed" has no custom modes (big miss by Arlo), they have said they will be adding them back (or something similar).  Hopefully that will be soon.   In the meantime, since you use custom modes, you should stick with "Library" as long as you can is the right path.

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@MNUser11 wrote:

Along the bottom of the app I have "Devices", "Library", "Mode", & "Settings".  I've verified/changed the brightness in the light settings.  I have it at 80%.  There's no change.  The light still turns on very dim, equivalent to 5% brightness when triggered by motion.

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Have you tried rebooting the camera?  (removing the battery for a few seconds, and reinserting it)?

A hardware reset might also resolve it -

1. removing it from your account,
2. opening the camera and pressing "sync" until the LED flashes amber (~15 sec),
3. adding the camera back to your account.

[chucklesleung]

I've got the same setup.  I did a the hardware reset and there is not improvement in the brightness of the light. I've tried playing around with all the settings in the app but no luck so far.

[chucklesleung · Accepted solution]

So I just updated the app and I think that it may have solved the problem.