Arlo Account Issue

[Arlo4yearstop]

Hello,

So I all my problems started when I changed my home wifi after adding 2 wired floodlights. After I changed wifi then I changed the network for 1 camera and it says all the others had the new network but only the one I changed it on worked. so I removed all the devices and reset them. 

The only 2 I didnt remove were the Arlo go's as they are 4g.

Anyway after this I was unable to add any of the cameras back. The wired flood lights give me a wifi name address error and the rest are not detectable by my application.

My son created an account and was able to add all of them. 

So I pay a subscription fee to Arlo. and what I managed to do was to add another area. so I have Home with my Arlo go's and then Matthew Home (no subscription). I managed to add the 2 wired flood lights to matthew home. But all of the other cameras I get them to chime a the QR code when adding but they are not recognised at all. Even I can not get a brand new floodlight camera added. 

As my son is able to add all of the cameras its blatently something to do with my Arlo account. But I have been trying for days to no avail. Any ideas please? Perhaps I should remove all of them/ cancel mu subscription and start again with a new account?

[StephenB]

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@Arlo4yearstop wrote:

My son created an account and was able to add all of them. 

Since cameras can only be in one account, he will have to remove them before you go any further.

Did he try adding the cameras from his phone, while using your account?