Arlo|Smart Home Security|Wireless HD Security Cameras
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App won’t find camera

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MCap
Aspirant
Aspirant

I have had my Pro 3 for awhile, it was working fine up until lately and now I keep getting offline alerts. I tried troubleshooting and re-connecting with no luck. Would appreciate any help you guys can offer.

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StephenB
Guru Guru
Guru

@MCap wrote:

I have had my Pro 3 for awhile, it was working fine up until lately and now I keep getting offline alerts. I tried troubleshooting and re-connecting with no luck. Would appreciate any help you guys can offer.


Is it connected to a base, or is it connected to your home wifi?

 

What specific troubleshooting did you do?

MCap
Aspirant
Aspirant

It’s connected to my WiFi. I went thru every step the Arlo chat-bot told me to try. Weird because it works at my daughters house.

jguerdat
Guru Guru
Guru

Try rebooting your router and phone as well as reinstalling the app.

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