Another connection issues following a change of Broadband

[Craig_1970]

I changed my broadband provider to Sky FttP and my Floodlight (the only Arlo product I have btw) is no longer connecting via the app. With my previous Broadband supplier it connected without a problem

I confirmed my phone is connected to 2.4ghz band by shuting down the 5ghz band in the Max Hub app and confirmed in the router.io (See screenshot). Also changed the security to WPA2 as the router is wifi6.

When attempting to pair the device, the floodlight blinks blue and chimes with the QR code but fails to connect. Pressing the 'sync' button has the same result. I've tried this in the same room as the router and elsewhere in the house.

I've tried this with my laptop as well as my phone.

I've reset the router, forgotten the connection, setup the wifi on my phone again, disabled the 5ghz band, ensured there was only my phone as the connected device, set the security to WPA2 - still no luck.

Wierdly the motion sensor is working as the floodlight illuminates when movement is detected

Any help gratefully received

[StephenB]

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@Craig_1970 wrote:

Its a Sky Max Hub router

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Unfortunately I'm not seeing any useful documentation.

Were you using sky internet before, or did you switch ISPs?

[Craig_1970 · Accepted solution]

@StephenB& @jguerdat 

I've resolved the issue and I can't believe how stupid the solution was.

Lets just say it was a problem with the password !!!!!!!

Thank you so much for your assistance especially @StephenB  - Big Kudos to you for looking at all possibilities