"This device is inactive. A paid subscription is required to activate device." Only have 5 cams?

[Abc234]

My cameras stopped recording one day, so I took the batteries out for 10 seconds then put them back in. (because this is how I have dealt with these issues in the past. and the camera always re-synced and no problems). When the camera came back on it re-synced, but now it is saying the device is inactive. a paid subscription is required to activate device. I only have 5 cameras connected to the one base station.

[JessicaP]

Hi Abc234,

Is that message showing on both on the Arlo app and the web client on your computer? Have you tried removing the battery and re-inserting the battery again? Have you also tried power cycling your Base Station?