Arlo|Smart Home Security|Wireless HD Security Cameras

"Friends" not recieving motion notifications

Reply
Discussion stats
  • 5 Replies
  • 387 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Aspirant
Aspirant

Hi,

 

I've added my family as friends to the Arlo app. At one point they were receiving notifications from Arlo for motion but now they aren't and I can't find out how to enable them. Notifications are enabled for the App because they do recieve the Geofence notifcation. 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Highlighted
Guru Guru
Guru

Are they arriving but not until they wake the phone? Recent OS battery optimizations can cause this. Set the app to never sleep.

Highlighted
Aspirant
Aspirant

No, they aren't receiving motion notifications at all.

Highlighted
Guru Guru
Guru

Push or email notifications? If push, have each person check the phone settings for the app and ensure that notifications haven't been disabled. If that isn't the issue, try reinstalling the app.

Highlighted
Aspirant
Aspirant
Hi, the push setting on their devices are correct. We even tried reinstalling the application and nothing has fixed it.
Highlighted
Guru Guru
Guru

The next step is you go into your modes and rules to verify that the notifications are enabled in each rule.

Discussion stats
  • 5 Replies
  • 388 Views
  • 0 Likes
  • 2 In Conversation