"Friends" not recieving motion notifications

[RickyRicardo]

Hi,

I've added my family as friends to the Arlo app. At one point they were receiving notifications from Arlo for motion but now they aren't and I can't find out how to enable them. Notifications are enabled for the App because they do recieve the Geofence notifcation. 

[jguerdat]

Are they arriving but not until they wake the phone? Recent OS battery optimizations can cause this. Set the app to never sleep.

[RickyRicardo]

No, they aren't receiving motion notifications at all.

[jguerdat]

Push or email notifications? If push, have each person check the phone settings for the app and ensure that notifications haven't been disabled. If that isn't the issue, try reinstalling the app.

[RickyRicardo]

Hi, the push setting on their devices are correct. We even tried reinstalling the application and nothing has fixed it.

[jguerdat]

The next step is you go into your modes and rules to verify that the notifications are enabled in each rule.