Arlo Community

new iphone app problem

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  • ‎2023-03-03 06:38 AM
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AllUsedUp
Tutor
Tutor
‎2023-03-03 06:38 AM

I have the Arlo app on my previous phone and it works.  Got a new iphone yesterday and when I try to use the app after logging in, it says Add Trusted Device.  I click on Trust and I get a red line at the top saying "There was a problem trusting this device.  Try a

And that is all I get.  Cannot even fully read the comment at the top. 

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JamesC
Community Manager
Community Manager
‎2023-03-06 11:29 AM

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here resolved the issue: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

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