homekit token reset

[Ashfill]

I just recently made the switch to the apple ecosystem and was happy to see that my base station VMB4000 was supported by home kit. I went to add and noting I can not get past the discovering devices please wait screen. I have tried it on my phone and iPad. Obviously, the base station is ethernet only so it is hard-wired to my router directly. Both my phone and iPad will not find it on my network.

[Dannybear]

You need to request a token reset of the base station either from arlo support or one of the super users on this forum.

[dcfox1]

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@Dannybear wrote:
You need to request a token reset of the base station either from arlo support or one of the super users on this forum.

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The Superusers can't as they don't work for Arlo but the moderators from Arlo can here like @JamesC 

[ShayneS]

Hey @Ashfill

I have reset your HomeKit token, please reboot your base station & try again.

[tjenkins948]

I would like to request a token for my ultra base station. I just recently got it and was trying to setup homekit, but it is processing forever without going to another screen.

[ShayneS]

Hi @tjenkins948

I have reset your HomeKit tokens, please reboot your base stations and try again

Thank you